Run support for every client from one desk.
The helpdesk built for outsourced support agencies. Each client keeps their own inbox, branding and portal. Your team works them all from one place.
- 14-day free trial
- No credit card
- Unlimited agents on every plan
“So sorry, Jane! Reshipped express, free of charge.”
✓ Delivered from their domainYour helpdesk was built for one company. You support ten.
Every hire raises the bill
Per-agent pricing means winning a client costs you before their first invoice clears. With Boridesk, agents are unlimited.
Clients held apart by tags
One mis-tagged ticket and a client’s data shows up in the wrong queue. In Boridesk every client is sealed off by default.
Branding is an upsell
Per-client branding and portals usually mean a higher tier. Here every client gets their own on every plan.
Live in an afternoon. Nothing changes for your client.
Your client keeps their support address. Their customers keep emailing it. You answer from Boridesk.
1Your client forwards their inbox
Add a client and we generate a private address. They point their existing support email at it.
2Emails become tickets
Each message lands in the right client’s queue and threads with the customer’s earlier emails.
3You reply as their brand
The customer hears back from the brand they wrote to. Their reply lands straight on the ticket.
Every client feels like your only client.
Replies go out under your client’s name.
Customers see the brand they wrote to, from that brand’s own verified domain. Your agents’ names stay private.
- Client name and colours on every reply
- Sent from their domain, DKIM-signed (Growth and Pro)
Give each client a window into their queue.
A private, read-only link in their logo and colours. They watch tickets move in real time, so they can see what they pay you for.
- Live, no login needed
- Rotate the link any time
Add as many agents as you like. Show each one only their clients.
New agents see nothing until you grant them a client. SLA rules alert you before a target is missed, and reports break down one client at a time.
Live chat on each client’s site
One line of code puts a chat bubble on a client’s website in their colours. Chats land in their queue as tickets, and if the visitor leaves, your reply goes to them by email.
Billable time, per client
Run a timer or log minutes on any ticket. Set an hourly rate per client and get billable hours, an invoice total and a timesheet you can export.
Orders beside the ticket
Connect a client’s Shopify or WooCommerce store and agents see the customer’s recent orders, delivery status and tracking without leaving the ticket.
- Full white-label
- Portal on the client’s domain
- Monthly report emails
Priced by clients, not headcount.
Unlimited agents on every plan. Your bill only changes when you take on more clients.
- Unlimited agents
- Two-way email and ticketing
- Live chat on client websites
- Branded client portals
- Real-time dashboard
- Everything in Starter
- Per-client reporting
- Replies from each client’s own domain
- SLA rules and breach alerts
- Billable time and timesheets
- Shopify and WooCommerce orders on tickets
- Priority support
- Everything in Growth
- Unlimited client companies
- Coming soon, not billed until live
- Full white-label
- Portal on the client’s domain
- Monthly client report emails
8 agents on a per-seat helpdesk: 8 × $60 = $480/month. On Boridesk Growth: $119/month, and the ninth agent is free.
Per-seat figure is a conservative mid-market rate. For reference, Zendesk Suite Growth lists at $89/agent/month billed annually (July 2026). Prices in USD, excluding tax. Cancel anytime.
Do my clients have to change their email address?
No. Each client keeps their existing support address and forwards it to the private Boridesk address we generate. Their customers never see the change.
Is each client’s data really kept separate?
Yes. Every ticket, message and record is scoped to one client on every database query, and an automated test suite checks that one tenant can never see another’s data.
How long does setup take?
Add a client, copy the forwarding address we generate, and set up forwarding in their email provider. Our forwarding guide covers Gmail, Outlook and cPanel.
What happens when I add more agents?
Nothing changes on your bill. Every plan includes unlimited agents. You only move up a plan when you take on more clients.
Can I cancel anytime?
Yes. There are no contracts, and you can export your tickets, messages and client records whenever you want.
Do you support live chat and WhatsApp?
Live chat, yes, on every plan: each client gets a chat bubble for their website in their own colours, and chats become tickets in their queue. WhatsApp is on the roadmap and won’t be billed until it ships.
Do you handle GDPR, CCPA and other data-protection rules?
Your agency is the data controller and Boridesk is your processor. We’ll sign a data processing agreement before you onboard your first client. Email legal@boridesk.com.
What does “early access” actually mean?
We’re onboarding a small number of agencies at a time. Founding customers get their plan price locked for life.
Take on your next client without the chaos.
Be one of the first agencies running every client from one desk. Founding-customer pricing, locked for life.
14-day trial · no credit card · cancel anytime