Running support for other people’s customers.
Practical guides for outsourced support agencies: pricing your service, keeping clients separated, getting off per-agent billing, and setting up the boring plumbing that makes it all work.
The best Zendesk alternatives for outsourced support agencies in 2026
Zendesk, Freshdesk, Zoho Desk, Help Scout and Front all charge per agent, and none of them are built around one team serving many client companies. Here’s how they actually compare for agency work, and the two problems that break every setup at five clients.
Read the comparison →How to manage customer support for multiple clients without losing your mind
The four systems every agency needs before it takes on a fifth client: inbox separation, agent scoping, per-client reporting, and a brand boundary that never leaks.
How to forward a support email address to your helpdesk
Step-by-step forwarding setup for Gmail, Outlook and cPanel, plus how to test it properly and what to check when mail silently disappears.
How to price customer support services as an agency
Per-ticket, per-hour, per-agent or flat retainer: the four models agencies use, what each does to your margin, and how tool costs quietly eat your profit.